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DoLessWork · Sample book · E-commerce
Willow & Wick Candle Co.
A two-founder online candle brand, two weeks after setup. Your own workspace looks like this once your enquiries are pointed at it and your standing rules are written.
Overview
you find out how the month went from your gut and your bank balance.
every module reports time saved and results in one place, live.
Hours saved
24.6
Est. value (at $50/hr)
$1,230
Leads captured
22
Lead conversion
36%
Lead Capture & Nurture
leads sit across a contact form, a personal inbox, and voicemail, and the vague ones never get a reply.
every lead is captured, AI-scored, and answered; the uncertain ones go to your Partner, not the void.
| Name | Message | Score | AI summary | Status | Handled by |
|---|---|---|---|---|---|
| Brooke S. brooke@shopmaven.com | Boutique owner in Austin. Wholesale pricing for 50+ units of the cedar line? | 88 | Wholesale intent with quantity named: priority reply. | closed | AI |
| Nate F. natef@gmail.com | Do you ship to Canada? Cart says US only. | 71 | Pre-sale blocker on shipping: answer converts directly. | contacted | AI |
| Carla J. carlaj@yahoo.com | where is order #1042, ordered last week | 58 | Order-status inquiry with mild frustration: human touch advised. | contacted | Maricel D. |
| Dev P. dev@sundrymarket.co | Collab idea. We feature makers monthly in our subscription box. | 63 | Partnership inquiry, real audience: worth a scoped conversation. | new | Maricel D. |
Your human Partner
hiring help means weeks of job posts, interviews, and hoping.
describe the role, see a ranked shortlist, accept with one click, and hybrid AI routing is on from minute one.
6 yrs support lead for US e-commerce brands; Zendesk + Shopify power user.
- Covers 4/4 required skills
- Strong English (5/5)
- Has e-commerce industry experience
- Available 40 hrs/week
Voice AI Receptionist
after-hours calls hit voicemail, and half of voicemail never calls back.
calls are answered, summarised into the same queue, and handed to a human when it matters.
| When | Caller | Summary | Outcome | Handled by |
|---|---|---|---|---|
| Yesterday, 3:05 PM | +1 (512) 555-0161 | Stockist inquiry from an Austin boutique: wholesale intro call booked Friday. | Booked ✓ | AI |
| Yesterday, 10:31 AM | +1 (206) 555-0187 | Order #1038 arrived damaged: replacement offered, caller wanted a person for the refund choice. | Escalated → VA | Maricel D. |
| Monday, 8:12 PM | +1 (347) 555-0153 | After-hours: gift order deadline question answered from shipping policy. | Answered | AI |
Appointments booked by phone
| When | Customer | Phone | Reason |
|---|---|---|---|
| Friday, 2:00 PM | Brooke S. (Shop Maven) | +1 (512) 555-0161 | Wholesale intro call |
Order Processing
orders arrive by email and sticky note; the unusual ones slip through.
routine orders process themselves; bulk and judgment calls are flagged straight to your Partner.
| Customer | Items | Notes | Status | Handled by |
|---|---|---|---|---|
| Shop Maven (wholesale) brooke@shopmaven.com | 120× Cedar 8oz candle | ⚑ Bulk quantity (120 units): confirm stock and shipping before processing first wholesale order | processing | Maricel D. |
| Emily R. emily.r@gmail.com | 2× Gift set (fall) | gift note requested | fulfilled | AI |
| Sundry Market orders@sundrymarket.co | 6× Seasonal sampler | new | AI |
Inventory Autopilot
you notice you're out of something when the job (or the order) needs it.
fulfilled orders decrement stock automatically and restock triggers fire before you run dry.
| SKU | Item | Stock | Restock at |
|---|---|---|---|
JAR-8OZ | 8oz amber jar | 44Low: reorder 240 | 60 |
WICK-CTN | Cotton wick (pack of 100) | 12 | 5 |
BOX-GIFT | Gift box | 58 | 25 |
Marketing ROI
you can't tell which effort actually pays.
hours saved and outcomes attributed per module, computed from the audit trail, not typed in.
Lead funnel
Billing & Docs
invoices live in another tool, and chasing late payers is a guilt-powered manual chore.
create, print, and track invoices here. Overdue ones flag themselves for chasing.
| Number | Customer | Total | Due | Status |
|---|---|---|---|---|
INV-0021 | Shop Maven (wholesale) | $1,680.00 | Jul 20 | sent |
INV-0020 | Sundry Market | $96.00 | Jul 9 | paid |
Compliance
if a client or regulator asks what happened, you reconstruct it from memory.
every AI and human action is logged with its time saved, exportable in one click.
| When | Action | Hours saved |
|---|---|---|
| Yesterday, 3:06 PM | Appointment booked | 0.15 |
| Yesterday, 10:32 AM | Lead assigned to VA | 0.10 |
| Yesterday, 9:14 AM | Order flagged to VA | 0.10 |
| Monday, 5:52 PM | Restock trigger fired | 0.10 |
| Monday, 11:30 AM | Invoice created | 0.20 |
This is the empty dashboard's final form.
Your workspace starts blank. Then your contact form, phone number, and order flow fill it exactly like this. Setup takes minutes. The first month is $100 while we build your standing rules with you, then $299/month, and you can cancel any time.
Send us your last three enquiries →Questions first, or just not ready yet?
Tell us about your business. We'll reply with the first three things we'd automate for you. No account needed.