Refund Policy

Last updated: 29 July 2026

Payments are processed by Paddle.com, our merchant of record. This page describes what you can expect to be charged and refunded; Paddle handles the actual payment method, receipt, and dispute process.

1. The $100 Setup Month

This is a one-time charge for work performed, building your rules profile, connecting the channels you use, and running your front desk for the first month. It is not a discount or a trial fee, so it is not refundable and is never credited toward the $299/mo subscription. You keep the rules profile we build whether or not you continue afterward.

2. The $299/mo subscription

Billed monthly in advance to the card on file, starting after your Setup Month. Cancel any time before your next billing date and you will not be charged again. We do not charge cancellation fees, and there is no minimum term. Once a monthly charge has been made, that month is not refunded, but the service continues for the period already paid for.

3. How to cancel

Use the manage-subscription link in your payment receipt from Paddle, or ask us directly through the contact form and we will cancel it for you. Either way, cancellation takes effect at the end of the period you already paid for.

4. Mistaken or disputed charges

If a charge looks wrong, contact us first through the contact form. Most issues are a fast fix. We would rather resolve it directly than have you file a chargeback with your bank, which costs both sides more time.

5. Changes

Updates appear on this page with a new date. See also our Terms of Service and Privacy Policy.